Returns policy

Because SIZ Water is a food product, we can’t accept returns of sealed or opened bottles once delivered, unless something was wrong on our side. Please check your order when it arrives — you can refuse any damaged or incorrect items at the door before paying.

Damaged, missing or wrong items
If any bottles are damaged, leaking, missing or not what you ordered, contact us within 24 hours of delivery with a photo and we’ll replace them free of charge.

Quality concerns
If a seal is broken or the water doesn’t look, smell or taste right, contact us within 48 hours with a photo and the batch code printed on the bottle. Please keep the bottle so we can collect and test it. We’ll replace the product or refund you in full.

Late or missed deliveries
If your order hasn’t arrived on the expected delivery day, please contact us and we’ll arrange delivery as soon as possible.

Cancellations
You can cancel your order free of charge any time before it is dispatched.

19 Litre refill coupons
Used coupons and bonus coupons are non-refundable. Unused paid coupons can be refunded within 14 days of purchase, subject to the free gift terms below.

19 Litre bottle deposit
Your deposit is refunded when the bottles are returned in good condition on closing your account. Any damaged or missing bottles are deducted.

Free gifts and bonus refills
Free gifts (such as dispensers) and bonus refills are offered on the condition that your account stays active for at least 3 months. If you close your account or request a coupon refund within this period, the value of the free gift (Rs 1,500) will be deducted from your deposit or coupon refund, unless the gift is returned unused in its original packaging. Bonus refills are not refundable.

Accessories
Faulty or unused accessories in their original packaging can be returned within 7 days of delivery.

Refunds
Approved refunds are paid by bank transfer, JazzCash or Easypaisa within 7 working days.

Contact us
Call (021) 111-725-111 or email [email protected] with your order number.